xvii, 237 pages ; 24 cm
Includes bibliographical references (pages 205-227).
Introduction: The Value of Employee Engagement
The First Element: Knowing What's Expected
The Second Element: Materials and Equipment
The Third Element: The Opportunity to Do What I Do Best
The Fourth Element: Recognition and Praise
The Fifth Element: Someone at Work Cares About Me as a Person
The Sixth Element: Someone at Work Encourages My Development
The Seventh Element: My Opinions Seem to Count
The Eighth Element: A Connection With the Mission of the Company
The Ninth Element: Coworkers Committed to Doing Quality Work
The Tenth Element: A Best Friend at Work
The Eleventh Element: Talking About Progress
The Twelfth Element: Opportunities to Learn and Grow
An Element Unto Itself: The Problem of Pay
What Great Managers Need
A Final Note: The Heart of Great Managing
Combines the results of interviews with employees and managers from around the world with research in psychology, game theory, and other fields to explain how to apply an understanding of human nature to promote a company's success.
The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, explains what every company needs to know about creating and sustaining employee engagement.
14.00 PRF (99-PRF-9)
Harter, James K.
Elements of great managing