Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]
Book | McGraw-Hill | 2002
Available at Gateway-Kenosha Campus General Collection (BF 637 C4.5 C7.8 2002)

Additional actions:

see all


Location Call No. Status
Gateway-Kenosha Campus General Collection BF 637 C4.5 C7.8 2002 Available
Show fewer items

More Details

xv, 240 p. : ill. ; 23 cm.
Includes bibliographical references (p. 229) and index.
A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence.--From publisher description.
40.00 [GIFT] CMM (99-CMM-9) SOC SCI (99-SSC-9)
Added Author
Patterson, Kerry, 1946-
Browse Results
Other Sources:
View in classic catalog View MARC display
Recently Added:
Loading Suggestions...
Back to top