Reference and information services : an introduction / Linda C. Smith and Melissa A. Wong, editors
Book | Libraries Unlimited | 2016 | Fifth edition.
Not Available at Gateway-Racine Campus Workroom Reserve (DUE 04-30-21)

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Fifth edition.
xi, 880 pages ; 26 cm.
Includes bibliographical references and index.
PART I: Concepts and Processes
1 - History and Functions of Reference Services / Dave A. Tyckoson
2 - Ethics / Emily J. M. Knox
3 - The Reference Interview / M. Kathleen Kern and Beth S. Woodard
4 - Instruction / Wendy Holliday
5 - Cooperation and Consortia / Rick Burke
6 - Models of Reference Services / Lili Luo
7 - Management of Reference Services / JoAnn Jacoby and M. Kathleen Kern
8 - Evaluation and Assessment of Reference Services / Laura Saunders
9 - Training and Continual Learning for Reference Staff / Beth S. Woodard
10 - Marketing and Promotion of Reference Services / Elisabeth Leonard and Rosalind Tedford
11 - Reference Services for Children and Young Adults / Marica A. Brandt
12 - Reference Services for Diverse Populations / Nicole A. Cooke
PART II: Information Sources and Their Use
13 - Selection and Evaluation of Reference Sources / Carol A. Singer
14 - Licensing Electronic Sources / Rick Burke
15 - Search Strategies for Online Resources / Melissa A. Wong
16 - Bibliographic Sources / Linda C. Smith
17 - Indexes and Abstracts / Linda C. Smith
18 - Sources for Facts and Overviews / Melissa A. Wong
19 - Dictionaries / Stephanie R. Davis-Kahl
20 - Geographical Sources / Jenny Marie Johnson
21 - Biographical and Genealogical Sources / Jeanne Holba Puacz
22 - Government Information / Sarah Erekson and Mary Mallory
23 - Sources for Data and Statistics / Celina Nichols McDonald
24 - Readers' Advisory Services and Sources / Neal Wyatt
25 - Business Sources / Celia Ross
26 - Health and Medicine Sources / Maura Sostack
27 - Primary and Archival Sources / Shelley Sweeney
28 - Legal Sources / Paul D. Healey
PART III: The Future of Reference Services
29 - Creating the Future of Reference Service / Amy VanScoy
The fifth edition of 'Reference and Information Services' reflects the dramatic changes shaped by rapidly developing technologies and increasing volumes of digital content over the past five years. This edition takes the introduction to reference sources and services significantly beyond the content of the previous edition. In Part I, "Concept and Processes," chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. New chapters in this part provide coverage of consortia and cooperation, models of reference services, and marketing and promotion of reference services. Two chapters provide more thorough coverage of services for specific populations, by dealing separately with children and young adults and with a wider range of diverse populations. In Part II, "Information Sources and Their Use," discussion of each source type has been updated to encompass a much more extensive list of Web resources, both freely available and licensed. New chapters in this part cover licensing electronic sources, search strategies for electronic sources, sources for data and statistics, readers' advisory services and sources, business sources, health and medicine sources, primary and archival sources, and legal sources. A final chapter makes up Part III, exploring how professionals can create the future of reference service. A number of new authors are contributors to the fifth edition, bringing to their chapters their experience as teachers of reference or as practitioners in various types of libraries. Throughout the text, boxes are used to generate thought and discussion. Despite these updates and changes, the fifth edition has the same goal as its predecessors, to provide students and practitioners with an overview of current reference sources, issues, and services - Linda C. Smith & Melissa A. Wong
68.00 PRF (99-PRF-9)
Added Author
Smith, Linda C., editor.
Wong, Melissa Autumn, editor.
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