Crisis intervention strategies / Richard K. James, Burl E. Gilliland
Book | Cengage Learning | 2017 | Eighth edition.
Available at Gateway-Racine Campus General Collection (RC 480.6 J3.6 2017)

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Eighth edition.
xix, 748 pages : illustrations ; 26 cm
Includes bibliographical references and index.
Section 1: Basic Training: Crisis Intervention Theory and Application
Chapter 1: Approaching Crisis Intervention
A Brief History of Crisis Intervention -- Definitions of Crisis -- Characteristics of Crisis -- Transcrisis States -- Theories of Crisis and Crisis Intervention -- Crisis Intervention Models -- Characteristics of Effective Crisis Workers -- Rewards -- Summary
Chapter 2: Culturally Effective Helping in Crisis
Multicultural Perspectives in Crisis Intervention -- Shortcomings of a Multiculturalist Approach to Crisis Intervention -- Culturally Effective Helping During Crisis -- Summary
Chapter 3: The Intervention and Assessment Models
Introduction -- A Hybrid Model of Crisis Intervention -- Assessment in Crisis Intervention -- Summary
Chapter 4: The Tools of the Trade
Introduction -- Listening in Crisis Intervention -- Basic Strategies of Crisis Intervention -- Climate of Client Growth -- Acting in Crisis Intervention -- Summary
Chapter 5: Crisis Case Handling
Handling Crisis Cases Versus Long-Term Cases -- Case Handling at Walk-In Crisis Facilities -- Police and Crisis Intervention -- Transcrisis Handling in Long-Term Therapy -- Counseling Difficult Clients -- Confidentiality in Case Handling -- Summary
Chapter 6: Telephone and Online Crisis Counseling
Introduction -- Case Handling on Telephone Crisis Lines -- Telephone Counseling Strategies -- Regular, Severely Disturbed, and Abusive Callers -- Hotlines -- The Internet's Growing Role in Crisis Intervention -- Behavioral Telehealth -- Legal, Ethical, and Moral Issues of Telephone Internet Counseling -- Does it Work? -- Summary
Section 2: Handling Specific Crisis: Going Into the Trenches
Chapter 7: Posttraumatic Stress Disorder
Introduction -- Background -- Dynamics of PTSD -- Incidence, Impact, and Trauma Type -- Maladaptive Patterns Characteristic of PTSD -- The Traumatic Wake of Iraq and Afghanistan -- Components of Treatment for Adults -- Individual Intervention Stages -- Group Treatment -- Eye Movement Desensitization and Reprocessing (EMDR) -- Children and PTSD -- Moving Beyond the Trauma -- Summary
Chapter 8: Crisis of Lethality
Background -- The Dynamics of Suicide -- Myths about Suicide -- Assessment -- Intervention Strategies -- Losing a Client to Suicide -- Summary
Chapter 9: Sexual Assault
The Scope of the Problem -- The Dynamics of Rape -- Date and Acquintance Rape -- Intervention Strategies for Rape and Battery: The Case of Melody -- Adult Survivors of Childhood Sexual Abuse -- Intervention Strategies for Adult Survivors: The Case of Heather -- Sexual Abuse in Childhood -- Intervention Strategies With Children -- Intervention Strategies for Child Sexual Abuse: The Case of Elizabeth -- Prosecuting the Perpetrator -- Counseling -- Summary
Chapter 10: Partner Violence
Introduction -- The Incidence of Partner Violence -- Emerging Approaches to Partner Violence -- Dynamics of Partner Violence -- Intervention Strategies -- Shelters -- Intervention With Children -- Courtship Violence -- Gay and Lesbian Violence -- Treating Batterers -- Summary
Chapter 11: Family Crisis Intervention
Introduction -- Definition of Family Crisis -- Transcrisis -- Research on Family Crisis -- Family Crisis Models -- Types of Crisis Families Encounter -- Dynamics of Family Intervention -- Case Vignette -- Hybrid Model Applied to Families -- Stages of Family Resolution Crises -- Cultural Issues -- Summary
Chapter 12: Personal Loss: Bereavement and Grief
Introduction -- Terms Critical to Understanding Loss -- Dynamics of Bereavement -- Conceptual Approaches to Bereavement -- Types of Loss -- Intervention Strategies -- Dealing With Loss -- Is There Any Lemonade in All These Sour Lemons? -- Summary
Chapter 13: Crises in Schools
The New-Millennium, Violence-Proof School Building -- Gangs -- Bullying -- The Estranged Violent Juvenile Offender -- School-Based Suicide Prevention and Intervention -- Planning for a Crisis -- Implementing the Crisis Plan -- Bereavement in Schools -- Trancrisis Intervention with Individuals and Total School Systems -- Epilogue -- Summary
Section 3: On the Home Front: Crisis in the Human Services Workplace
Chapter 14: Violent Behavior in Institutions
Introduction -- Precipitating Factors -- Institutional Culpability -- Staff Culpability -- Legal Liability -- Dynamics of Violence in Human Services Settings -- Intervention Strategies -- The Violent Geriatric Client -- Follow-up with Staff Victims -- Summary
Chapter 15: Legal and Ethical Issues on Crisis of Trauma
Introduction -- Ethical and Legal Interface with Crisis Intervention -- Case Studies -- Summary and Implications for Practice
Chapter 16: Human Services Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue
Helping Professionals: Prime Candidates -- Dynamics of Burnout -- Worker-Client Relationships -- The Culpability of Organizations -- Self-Recognition of Burnout -- Intervention Strategies -- Private Practitioners and Burnout -- Intervention with the Individual: A Case Study -- Epilogue: Cross-Cultural Comparisons -- Summary
Section 4: No Man's Land: Facing Disaster
Chapter 17: Disaster Response
A Brief History of Disaster Mental Health Provision -- Where the World Is -- International Terrorism and Human-Made Disasters -- New Directions and New Visions -- System Overview -- Defining Principles of a Crisis Intervention Ecosystem -- The People of Disasters: Responders and Surviviors -- Case Study of the Benefield Family -- Focus on the Worker -- Final Thoughts -- Summary
This authoritative, best-selling text presents the latest skills and techniques for handling crisis situations. The authors' task model clearly illustrates and elucidates the process of dealing with people in crisis, from defining the problem to obtaining commitment. Using this model, the authors build specific strategies for handling a myriad of different crisis situations, accompanied in many cases with the dialogue that a practitioner might use when working with the individual in crisis. This book puts you on the front lines with the crisis worker throughout the chapters, and then illuminates the techniques and strategies the worker used. New videos in MindTap (available with the text) correlate with the text and demonstrate crisis intervention techniques, ensuring that you not only understand the theoretical underpinnings of crisis intervention theories, but also know how to apply them in crisis situations.
73.00 SOC SERV (10-520-3)
Added Author
Gilliland, Burl E., author.
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