Comprehensive medical assisting : administrative and clinical competencies / Wilburta Q. Lindh, CMA, (AAMA) [and four others]
Book | Cengage Learning | 2018 | Sixth edition.
Available at Gateway-Racine Campus General Collection (R 728.8 F7.4 2018)

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Gateway-Racine Campus General Collection R 728.8 F7.4 2018 Available
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Sixth edition.
xxx, 1570 pages : illustrations (some color) ; 29 cm
Includes bibliographical references (pages 1529-1544) and index.
SECTION I: General Procedures
UNIT I: Introduction to Medical Assisting and Health Professions
CHAPTER 1: The Medical Assisting Profession
Historical Perspective of the Profession -- Career Opportunities -- Education of the Medical Assistant -- Accreditation of Medical Assisting Programs -- Attributes of a Medical Assistant Professional-- American Association of Medical Assistants (AAMA) -- American Medical Technologists -- Other Certification -- Regulation of Health Care Providers
CHAPTER 2: Health Care Settings and the Health Care Team
Ambulatory Health Care Settings -- The Health Care Team -- Allied Health Professionals and their Roles -- The Value of the Medical Assistant to the Health Care Team
UNIT II: The Therapeutic Approach
CHAPTER 3: Coping Skills for the Medical Assistant
What is Stress? -- Factors Causing Stress in the Work Environment -- Ways to Reduce Stress -- Effect of Prolonged Stress - Burnout
CHAPTER 4: Therapeutic Communication Skills
Therapeutic Communication Defined -- The Communication Cycle -- Verbal and Nonverbal Communication -- Influence of Technology on Communication -- Factors Affecting Therapeutic Communication -- Roadblocks to Therapeutic Communication -- Barriers Caused by Cultural and Religious Diversity -- Establishing Multicultural Communication -- Therapeutic Communication in Action -- Patient Coaching and Navigation
CHAPTER 5: The Therapeutic Approach to the Patient with a Life-Threatening Illness
Life-Threatening Illness -- Choices in Life-Threatening Illness -- The Range of Psychological Suffering -- Patients with Cancer -- Patients with HIV/AIDS -- Patients with End-Stage Renal Disease -- The Therapeutic Response to Patients with Life-Threatening Illnesses -- Communication in End-of-Life Care -- The Stages of Grief -- The Challenge for the Medical Assistant
UNIT III: Responsible Medical Practice
CHAPTER 6: Legal Considerations
Sources of Law -- Administrative Law -- Contract Law -- Tort Law -- Informed Consent -- Risk Management -- Civil Litigation Process -- Statute of Limitations -- Public Duties -- Fraud -- Advance Directives
CHAPTER 7: Ethical Considerations
Ethics -- Keys to the AAMA Code of Ethics -- Ethical Guidelines for Health Care Providers -- Bioethics -- Allocation of Scarce or Limited Medical Resources
CHAPTER 8: Emergency Procedures and First Aid
Recognizing an Emergency -- Preparing for an Emergency -- Common Emergencies -- Breathing Emergencies and Cardiac Arrest -- Safety and Emergency Practices
SECTION II: Administrative Procedures
UNIT IV: Integrated Administrative Procedures
Chapter 9: Creating the Facility Environment
Creating a Welcoming Environment -- The Reception Area -- Clinic Design and Environment -- Legal Compliance in the Facility -- Safety -- Opening the Facility -- Closing the Facility -- The Future Environment for Ambulatory Care
Chapter 10: Computers in the Medical Clinic
Categories of Computers -- Basic Computer Elements -- Cloud Computing -- Computer Maintenance -- Use of Computers in the Medical Clinic -- Design Considerations for a Computerized Medical Clinic -- Ergonomics -- Patient Confidentiality Related to a Computerized Medical Clinic
Chapter 11: Telecommunications
Basic Telephone Techniques -- Routing Calls in the Medical Clinic -- Telephone Documentation -- Using Telephone Directories -- Placing Outgoing Calls -- Placing Long-Distance Calls -- Legal and Ethical Cinsiderations -- HIPAA Guidelines for Telephone Communications -- Americans with Disabilities Act (ADA) -- Telephone Technology -- Professionalism in Telecommunications
Chapter 12: Patient Scheduling
Tailoring the Scheduling Sytem -- Scheduling Styles -- Analyzing Patient Flow -- Legal Issues -- Interpersonal Skills -- Guidelines for Scheduling Appointments -- Scheduling Software and Materials -- Inpatient and Outpatient Admissions Procedures
Chapter 13: Medical Records Management
The Purpose of Medical Records -- Ownership of Medical Records -- Authorization to Release Information -- Manual or Electronic Medical Records -- The Importance of Accurate Medical Records -- Types of Medical Records -- Equipment and Supplies -- Basic Rules for Filing -- Steps for Filing Medical Documentation in Patient Files -- Filing Techniques and Common Filing Systems -- Filing Procedures -- Correspondence -- Electronic Medical Records
Chapter 14: Written Communications
Composing Correspondence -- Components of a Business Letter -- Letter Styles -- Supplies for Written Communication -- Other Types of Correspondence -- Processing Incoming and Outgoing Mail -- Legal and Ethical Issues
Chapter 15: Medical Documents
The Changing Role of Medical Transcription --- Confidentiality and Legal Issues -- Types of Medical Documents -- Turnaround Time and Productivity -- Medical Transcription as a Career
UNIT V: Managing Facility Finances
Chapter 16: Medical Insurance
Understanding the Role of Health Insurance -- Medical Insurance Terminology -- Types of Medical Insurance Coverage -- Screening for Insurance -- Referrals and Authorizations -- Determining Fee Schedules -- Legal and Ethical Issues -- Professional Careers in Insurance
Chapter 17: Medical Coding
Insurance Coding System Overview -- Code Sets -- Medical Coding -- Coding Accuracy -- Coding the Claim Form -- Third-Party Privacy, Security, and Compliance Guidelines -- Completing the CMS-1500 (02-12) -- Benefits of Submitting Claims Electronically -- Managing the Claims Process -- The Insurance Carrier's Role -- Legal and Ethical Issues
Chapter 18: Daily Financial Practices
Patient Fees -- Credit Arrangements -- The Bookkeeping Function -- Recording Patient Transactions -- Banking Procedures -- Purchasing Supplies and Equipment -- Petty Cash
Chapter 19: Billing and Collections
Billing Procedures -- Credit and Collection Policies -- Payment at Time of Service -- Truth-in-Lending Act -- Components of a Complete Statement -- Monthly and Cycle Billing -- Past-Due Accounts -- Collection Process -- Aging Accounts -- Collection Techniques -- Use of an Outside Collection Agency -- Use of Small Claims Court -- Special Collection Situations -- Statute of Limitations -- Maintain a Professional Attitude
Chapter 20: Accounting Practices
Bookkeeping and Accounting Systems -- Day-End Summary -- Accounts Receivable Trial Balance -- Accounts Payable -- The Accounting Function -- Cost Analysis -- Financial Records -- Useful Financial Data -- Legal and Ethical Guidelines
SECTION III: Clinical Procedures
UNIT VI: Integrated Clinical Procedures
Chapter 21: Infection Control and Medical Asepsis
Impact of Infectious Diseases -- The Process of Infection -- Infection Cycle -- The Body's Defense Mechanisms for Fighting Infection and Disease -- Stages of Infectious Diseases -- Disease Transmission -- Human Immunodeficiency Virus and Hepatitis B and C -- Reporting Infectious Disease -- Standard Precautions -- OSHA Regulations -- Principles of Infection Control -- Medical Asepsis -- Bioterrorism
Chapter 22: The Patient History and Documentation
The Purpose of the Medical History -- Preparing for the Patient -- A Cross-Cultural Model -- Patient Information Forms -- Electronic Health History -- The Patient Intake Interview -- Communication Across the Life Span -- The Medical Health History -- SOAP/SOAPI/SOAPIER/SOAPER AND CHEDDAR -- The Patient Record and its Importance -- Methods of Charting/Documentation -- Electronic Medical Record (EMR) -- Rules of Charting
Chapter 23: Vital Signs and Measurements
The Importance of Accuracy -- Temperature -- Pulse -- Pulse Sites -- Respiration -- Blood Pressure -- Height and Weight -- Measuring Chest Circumference
Chapter 24: The Physical Examination
Methods of Examination -- Positioning and Draping -- Equipment and Supplies for the Physical Examination -- Basic Components of a Physical Examination -- The Physical Examination Sequence -- After the Examination
UNIT VII: Assisting with Specialty Examinations and Procedures
Chapter 25: Obstetrics and Gynecology
Obstetrics -- Gynecology
Chapter 26: Pediatrics
What is Pediatrics? -- Immunizations -- Theories of Growth and Development -- Growth Patterns -- Pediatric Vital Signs -- Collecting a Urine Specimen from an Infant -- Screening Infants for Hearing Impairment -- Screening Infant and Child Visual Acuity -- Common Childhood Illnesses -- Male Circumcision
Chapter 27: Male Reproductive System
Anatomy of Male Reproductive System -- Disorders of the Male Reproductive System -- Treatment and Diagnosis of Diseases and Disorders of the Male Reproductive System -- Assisting with the Male Reproductive Examination
Chapter 28: Gerontology
Societal Bias -- Facts about Aging -- Physiologic Changes -- Safety -- Psychological Changes -- The Medical Assistant and the Geriatric Patient -- Healthy and Successful Aging
Chapter 29: Examinations and Procedures of Body Systems
Integumentary System -- Neurologic System -- Sensory System -- Respiratory System -- Signs and Symptoms of Respiratory Conditions and Disorders -- Inhalers -- Circulatory System -- Blood and Lymph System -- Musculoskeletal System -- Digestive System -- Urinary System
UNIT VIII: Advanced Techniques and Procedures
Chapter 30: Assisting with Minor Surgery
Surgical Asepsis and Sterilization -- Sterile Principles -- Methods of Sterilization -- Common Surgical Procedures Performed in Providers' Offices and Clinics -- Additional Surgical Methods -- Suture Materials and Supplies -- Instruments -- Supplies and Equipment -- Patient Care and Preparation -- Basic Surgery Setup -- Surgery Process -- Preparation for Surgery
Chapter 31: Diagnostic Imaging
Radiation Safety -- Radiography Equipment -- Contrast Media -- Patient Preparation -- Positioning the Patient -- Fluoroscopy -- Bone Densitometry -- Diagnostic Imaging -- Radiation Therapy -- Nuclear Medicine
Chapter 32: Rehabilitation and Therapeutic Modalities
The Role of the Medical Assistant in Rehabilitation -- Principles of Body Mechanics -- Using the Body Safely and Effectively -- Transferring Patients -- Assisting Patients to Ambulate -- Assistive Devices -- Therapeutic Exercises -- Therapeutic Modalities
Chapter 33: Nutrition in Health and Disease
Nutrition and Digestion -- Types of Nutrients -- Reading Food Labels -- Nutrition at Various Stages of Life -- Therapeutic Diets -- Special Dietary Requirements -- Diet and Culture
Chapter 34: Basic Pharmacology
Uses of Medications -- Research and Development -- Drug Names -- History and Sources of Drugs -- Drug Regulations and Legal Classifications of Drugs -- Drug References and Standards -- Classification of Drugs -- Principal Actions of Drugs -- Drug Routes -- Forms of Drugs -- Storage and Handling of Medications -- Emergency Medications and Supplies -- Drug Abuse
Chapter 35: Calculation of Medication Dosage and Medication Administration
Legal and Ethical Implications of Medication Administration -- Drug Dosage -- The Medication Label -- Calculation of Drug Dosages -- Medications Measured in Units -- Calculating Adult Dosages -- Calculating Children's Dosages -- Administration of Medications -- Administration of Oral Medications -- Administration of Parenteral Medications -- Principles of Intravenous Therapy -- Site Selection and Injection Angle -- Basic Guidelines for Administration of Injections -- Z-Track Method of Intramuscular Injection -- Administration of Allergenic Extracts -- Administration of Inhaled Medications
Chapter 36: Cardiac Procedures
Anatomy of the Heart -- Electrical Conduction System of the Heart -- The Cardiac Cycle and the ECG Cycle -- Types of Electrocardiographs -- ECG Equipment -- The Electrocardiograph and Sensor Placement -- Standardization and Adjustment of the Electrocardiograph -- Standard Resting Electrocardiography -- Mounting the ECG Tracing -- Interference or Artifacts -- Myocardial Infarctions (Heart Attacks) -- Cardiac Arrhythmias -- Defibrillation -- Other Cardiac Diagnostic Tests -- Cardiac Procedures
UNIT IX: Labortory Procedures
Chapter 37: Regulatory Guidelines for Safety and Quality in the Medical Laboratory
Clinical Laboratory Improvement Amendments (CLIA) -- OSHA Regulations -- OSHA Regulations and Students
Chapter 38: Introduction to the Medical Laboratory
The Laboratory -- Billing for Laboratory Services -- Quality Control/Assurances in the Laboratory -- Laboratory Requisition and Reports -- The Specimen -- Microscopes
Chapter 39: Phlebotomy: Venipuncture and Capillary Puncture
Why Collect Blood? -- The Medical Assistant's Role in Phlebotomy -- Anatomy and Physiology of the Circulatory System -- Blood Collection -- Venipuncture Equipment -- Venipuncture Principles -- Specimen Collection -- Capillary Puncture
Chapter 40: Hematology
The Formation of Blood Cells -- Hematologic Tests -- Hemoglobin and Hematocrit Tests -- White and Red Blood Cell Counts -- Platelets -- Erythrocyte Indices -- Erythrocyte Sedimentation Rates (ESR or Sed Rate) -- C-Reactive Proteins -- Coagulation Studies (INR and Protime) -- Automated Hematology
Chapter 41: Urinalysis
Urine Formation -- Urine Composition -- Safety -- Quality Control -- Clinical Laboratory Improvement Amendments (CLIA) -- Urine Containers -- Urine Collection -- Culture and Sensitivity of Urine -- Examination of Urine -- Drug Screening
Chapter 42: Basic Microbiology
The Medical Assistant's Role in the Microbiology Laboratory -- Microbiology -- Equipment -- Safety when Handling Microbiology Specimens -- Quality Control -- Collection Procedures -- Foodborne Illnesses -- Virology (Viruses) in the Medical Laboratory -- Bacteriology (Bacteria) in the Medical Laboratory -- Parasitology (Parasites) in the Medical Laboratory -- Mycology (Fungi) in the Medical Laboratory
Chapter 43: Specialty Laboratory Tests
Urine Pregnancy Tests -- Infectious Mononucleosis -- Prothrombin Time -- Blood Typing -- Semen Analysis -- Phenylketonuria Test -- Tuberculosis -- Thyroid -- Blood Glucose -- Cholesterol, Lipids, and Systemic Inflammation -- Blood Chemistry Tests
SECTION IV: Professional Procedures
UNIT X: Clinic and Human Resources Management
Chapter 44: The Medical Assistant as Clinic Manager
The Medical Assistant as Clinic Manager -- Qualities of a Manager -- Management Styles -- Risk Management -- Importance of Teamwork -- Supervising Personnel -- Procedure Manual -- HIPAA Implications -- Travel Arrangements -- Time Management -- Marketing Functions -- Social Media and the Medical Clinic -- Records and Financial Management -- Facility and Equipment Management -- Liability Coverage and Bonding -- Legal Issues
Chapter 45: The Medical Assistant as Human Resource Manager
Tasks Performed by the Human Resources Manager -- The Clinic Policy Manual -- Recruiting and Hiring Clinic Personnel -- Orienting New Personnel -- Evaluating Employees -- Dismissing Employees -- Maintaining Personnel Records -- Complying with Personnel Laws -- Special Policy Considerations -- Providing/Planning Employee Instruction and Education
UNIT IX: Entry into the Profession
Chapter 46: Preparing for Medical Assisting Credentials
Purpose of Certification -- Certification Agencies -- Preparing for Certification Examinations -- American Association of Medical Assistants (AAMA) -- American Medical Technologists (AMT) -- National Healthcareer Association (NHA) -- Professional Organizations
Chapter 47: Employment Strategies
Developing a Strategy -- The Job Search -- Resume Preparation or Online Profile -- Application/Cover Letters -- Completing the Application Form -- The Interview Process -- Interview Follow-Up -- After You are Employed
Appendix: Common Health Care Abbreviations and Symbols
Medical assistants play a critical role in our changing world of health care, and 'Comprehensive Medical Assisting', Sixth Edition, prepares them to lead in this growing field. Known for accuracy, completeness of coverage, and exacting technical detail, this proven book addresses the administrative and clinical tasks required of medical assistants while preparing them for certification exams. Divided into three sections, chapters start with general topics, including therapeutic communications, coping skills, and professionalism. Administrative chapters look behind the scenes, exploring electronic medical records, ICD-10 coding, and practice management. 'Comprehensive Medical Assisting' also maps clinical topics to ABHES, CAAHEP, and MAERB competencies, as well as CLIA-waived procedures, and delivers an exhaustive set of skills: taking patient medical histories, recording vital signs, explaining procedures, assisting during exams and surgery, infection control, and more.
123.00 MED ASST (31-509-1)
Added Author
Tamparo, Carol D., author.
Morris, Julie A., author.
Correa, Cindy, author.
Dahl, Barbara M., author.
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