xv, 153 pages ; 24 cm

Includes bibliographical references and index.

Introduction

1. Cultural Sensibility: Personal and Professional

Seeing the World From Our Own Perspective -- Becoming a Healthcare Provider: A Timeline of Influences -- Keeping Control of Distractors -- Categorical Knowledge Limitations -- Cultural Sensibility Benefits -- Summary -- References

2. Common Ground: Terms and Definitions

Teenage Communication -- Fumble: Trying to Score a Communication Touchdown -- Definitions -- Power Differential: The Power of Healthcare Providers -- Summary -- References

3. Lessening the Impact of Cultural Clashes

Healthcare: A Fertile Environment for Cultural Clashes -- Scenarios -- Cultural Clashes -- Avoiding Cultural Clashes -- Culturally Appropriate and Sensitive Healthcare -- Summary -- References

4. Healthcare Disparities: They Affect Us All

Social Determinants of Health -- The Economic Determinant -- Healthcare Provider Policy -- Summary -- References

5. Bracketing, Critical Thinking, and Reflection-in-Action

Biases, Prejudices, and Stereotypes -- Bracketing -- Critical Thinking -- Reflection-in-Action -- Combining the Processes: Critical Thinking and Reflection-in-Action -- Summary -- References

6. Yes, We're Alike, But the Differences Matter

1% or 0.1%: Small Difference, Huge Impact -- Newsflash: Men and Women Differ, Too -- Summary -- References

7. Epilogue

Cultural Sensibility: Getting There -- The Elephant in the Room -- But You're Pretty! -- It's Dr. Larson to You -- References

The healthcare workforce and landscape continues to evolve with the ongoing education systems forming in foreign countries and immigration and foreign employment continuing to grow in the United States. Every heath care provider and patient is challenged with cultural competency and acceptance on a daily basis. Often times our own prejudices and beliefs have great potential to interfere with effective health care interactions when what is truly important is providing the best patient care possible. There is much discussion around cultural sensitivity and cultural expertise, but now the discussion has shifted to cultural sensibility, which is a deliberate behavior that proactively provides an enriched provider consumer/patient interaction, where the health care provider acknowledges cultural issues and situations through thoughtful reasoning, responsiveness, and discreet (attentive, considerate, and observant) interactions. In this highly practical and informative handbook, author Sally Ellis Fletcher offers healthcare providers a process that encourages them to first consider their own attitudes, biases, beliefs, and prejudices through self-reflection. Cultural Sensibility in Healthcare challenges readers to examine cultural issues beyond just theory and to instead explore culture as it affects your professional role thus creating culturally sensibility health care encounters.

23.00 AD NURS (10-543-1) H/O GEN (99-HOG-9)

Nursing -- Healthcare professionals.

Health -- Social aspects.

Communication in medicine.

Diversity in the workplace.

Medical personnel -- Attitudes.

Cultural competence.