Kinn's the medical assistant : an applied learning approach
Book | Elsevier | 2017 | 13th edition / Deborah Proctor, EdD, RN, Adjunct Faculty Member, Butler County Community College, Butler, Pennsylvania, Brigitte Niedzwiecki, RN, MSN, RMA, Medical Assistant Program Director & Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin, Julie Pepper, BS, CMA, (AAMA), Medical Assistant Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin, Payel Bhattacharya Madero, MBA, RHIT, Adjunct Faculty, Cal State Fullerton University, Fullerton, Califorina, Marti Garrels, MSA, MTA (ASCP), CMA (AAMA), Medical Assisting Program Consultant, Retired Medical Assisting Program Director, Lake Washington Institute of Technology, Kirkland, Washington, Helen Mills, RN, MSN, RMA, LXMO, AHI, Clinical Educator, Martin Health System, Stuart, Florida.
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13th edition / Deborah Proctor, EdD, RN, Adjunct Faculty Member, Butler County Community College, Butler, Pennsylvania, Brigitte Niedzwiecki, RN, MSN, RMA, Medical Assistant Program Director & Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin, Julie Pepper, BS, CMA, (AAMA), Medical Assistant Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin, Payel Bhattacharya Madero, MBA, RHIT, Adjunct Faculty, Cal State Fullerton University, Fullerton, Califorina, Marti Garrels, MSA, MTA (ASCP), CMA (AAMA), Medical Assisting Program Consultant, Retired Medical Assisting Program Director, Lake Washington Institute of Technology, Kirkland, Washington, Helen Mills, RN, MSN, RMA, LXMO, AHI, Clinical Educator, Martin Health System, Stuart, Florida.
Description
xxii, 1285 pages : color illustrations ; 29 cm
Note
Revised edition of: The medical assistant / Mary E. Kinn. c1999.
Bibliography
Includes bibliographical references and index.
Contents
Unit One: Introduction to Medical Assisting / Deborah Proctor
1. Competency-Based Education and the Medical Assistant Student
Adult Learners and Competency-Based Education Portfolios
Who You are as a Learner: How Do You Learn, Best?
Coping Mechanisms
Time Management: Putting Time on Your Side
Study Skills: Tricks for Becoming a Successful Student
Test-Taking Strategies: Taking Charge of Your Success
Becoming a Critical Thinker: Making Mental Connections
Problem Solving and Conflict Mangement
Assertive, Aggressive, and Passive Communication
2. The Medical Assistant and the Healthcare Team
The History of Medicine
National Departments and Agencies That Focus on Health
Professional Medical Assisting Organizations
Medical Assistant Job Description
Allied Health Professionals
Medical Professionals
Types of Healthcare Facilities
Scope of Practice and Standards of Care for Medical Assistants
Closing Comments
3. Professional Behavior in the Workplace
The Meaning of Professionalism
Work Ethics
Attributes of Professional Medical Assistants
Obstructions to Professionalism
Establishing Healthy Self-Boundaries
The Healthcare Team
Time Management
Medical Assistant Organizations
Closing Comments
4. Therapeutic Communication
First Impressions
Patient-Centered Care
Communication Paths
Communication Barriers
Sensitivity to Diversity
Overcoming Barriers to Communication
Communication Across the Life Span
Maslow's Hierarchy of Needs
Closing Comments
5. Medicine and Law
Jurisprudence and the Classifications of Law
Anatomy of a Medical Professional Liability Lawsuit
Medical Professional Liability Lawsuit
Mediation of Arbitration
Medical Liability and Negilgence
Risk Management Practice
Liability, Malpractice, and Personal Injury Insurances
Law and Medical Practice
Closing Comments
6. Medicine and Ethics
History of Ethics in Medicine
Making Ethical Decisions
The Council on Ethical and Judicial Affairs
Closing Comments
Unit Two: Ambulatory Care Administration / Brigitte Niedzwiecki and Julie Pepper
7. Technology and Written Communication
Electric Technology in the Ambulatory Care Center
Fundamentals of Written Communication
Written Correspndence
Closing Comments
8. Telephone Techniques
Telephone Equipment
Telephone Equipment Needs of a Healthcare Facility
Effective Use of the Telephone
Managing Telephone Calls
Typical Incoming Calls
Special Incoming Calls
Handling Difficult Calls
Typical Outgoing Calls
Using a Telephone Directory
Telephone Services
Closing Comments
9. Scheduling Appointments and Patient Processing
Establishing the Appointment Schedule
Creating the Appointment Matrix
Methods of Scheduling Appointments
Legality of the Appointment Scheduling System
Types of Appointment Scheduling
Time Patterns
Telephone Scheduling
Scheduling Appointments for New Patients
Scheduling Appointments for Established Patients
Scheduling Other Types of Appointments
Special Circumstances
Failed Appointments
No-Show Policy
Increasing Appointment Show Rates
Handling Cancellations and Delays
Patient Processing
The Reception Area
Preparing for Patient Arrival
Greeting the Patient
Registration Processing
Showing Consideration for Patients' Time
Escorting and Instructing the Patient
Health Record Care
Challenging Situations
The Friendly Farewell
Patient Checkout
Planning for the Next Day
Closing Comments
10. Daily Operations in the Ambulatory Care Setting
Medical Office Environment
Security in the Healthcare Facility
Equipment and Supplies
Handling Mail
Body Mechanics
Closing Comments
11. The Health Record
Types of Records
The Importance of Accurate Health Records
Contents of the Health Record
Ownership of the Health Record
Technologic Terms in Health Information
American Recovery and Reinvestment Act
The Health Information Technology for Economic and Clinical Health Act and Meaningful Use
Advantages and Disadvantages of the EHR
Nonverbal Communication with the Patient When Using the Electronic Health Record
Backup Systems for the Electronic Health Record
Releasing Health Record Information
Creating an Efficient Paper Health Records Management System
Documenting in an Electronic Health Record
Documenting in a Paper Health Record
Making Corrections and Alterations to Health Records
Dictation and Transcription
Filing Equipment
Filing Supplies
Filing Methods
Organization of Files
Closing Comments
Unit Three: Coding and Medical Billing Procedures / Payel Bhattacharya Madero
12. Basics of Diagnostic Coding
The History of Medical Coding
Getting to Know the ICD-10-CM
Preparing for Medical Coding
Understanding Coding Guidelines
Closing Comments
13. Basics of Procedural Coding
Introduction to the CPT Manual
The Organization of the CPT Manual
The Evolution of CPT Coding
The Alphabetic Index
The Tabular List
Unlisted Procedure or Service Code
CPT Coding Guidelines
CPT Conventions
Appendices
Medical Documentation for CPT Coding
Steps for Efficient CPT Procedural Coding
Using the Alphabetic Index
Using the Tabular List
Section-Specific CPT Coding Guidelines
HCPCS Code Set and Manual
Common HCPCS Coding Guidelines
Closing Comments
14. Basics of Health Insurance
Purpose of Health Insurance
Contract with Patients
Health Insurance Plans
Benefits
Verifying Eligibility of Services
Accessing Healthcare
Privately Sponsored Health Insurance Plans
Managed Care Organizations
Government-Sponsored Plans
Employer-Established Self-Funded Plans
Closing Comments
15. Medical Billing and Reimbursement
Steps in Medical Billing
Types of Information Found in the Patient's Billing Record
Managed Care Policies and Procedures
Submitting Claims to Different Third-Party Payers
Generating Electronic Claims
Completing the CMS-1500 Health Insurance Claim Form
Accurate Coding to Prevent Fraud and Abuse
Upcoding and Downcoding
Preventing Rejection of a Claim
Checking the Status of a Claim
Explanation of Benefits
Denied Claims
Closing Comments
Unit Four: Medical Office Administrative Functions / Payel Bhattacharya Madero
16. Patient Accounts, Collections, and Pratice Management
Bookkeeping in the Healthcare Facility
Patient Account Records
Truth in Lending Act
Obtaining Credit Information
Monthly Patient Account Statements
Collection Procedurs
Managing Funds in the Healthcare Facility
Closing Comments
17. Banking Services and Procedures
Banking In Today's Business World
Checks
Cash Management
Banking Procedures in the Ambulatory Care Setting
Using Checks for Healthcare Facility Expenses
Paying Bills to Maximize Cash Flow
Bank Statements and Reconciliation
Closing Comments
18. Supervision and Human Resource Management
Today's Office Manager
Chain of Command in the Medical Office
The Power of Motivation
Creating a Team Atmosphere
Introducing a New Office Manager
Preventing Burnout
Finding the Right Employee for the Job
Paperwork for New Employees
Orientation and Training: Critical Factors for Successful Employees
Using Performance Reviews Effectively
Closing Comments
19. Medical Practice Marketing and Customer Service
Marketing Needs of the Healthcare Facility
Marketing Tools
Advertising Versus Public Relations
Marketing Through Social Media
Building a Medical Practice Website
High-Quality Customer Service
Problem Patients
"Welcome to Our Office" Packet
The Patient Navigator
Patient-Centered Medical Home
Electronic Technology in Professional Communication
Closing Comments
Unit Five: Fundamentals of Clinical Medical Assisting / Deborah Proctor
20. Infection Control
Diease
The Chain of Infection
The Inflammatory Response
Types of Infections
OSHA Standards for the Healthcare Setting
Aseptic Techniques: Preventing Disease Transmission
Role of the Medical Assistants in Asepsis
Closing Comments
21. Patient Assessment
Medical History
Understanding and Communicating with Patients
Interviewing the Patient
Assessing the Patient
Documentation
Closing Comments
22. Patient Education
Patient Education and Models of Health and Illness
The Teaching Plan
Closing Comments
23. Nutrition and Health Promotions
Nutrition and Dietetics
Choose My Plate
Nutritional Status Assessment
Therapeutic Nutrition
Reading Food Labels
Food-Borne Diseases
Environmental Contamination of Food
Eating Disorders
Obesity
Health Promotion
Closing Comments
24. Vital Signs
Factors That May Influence Vital Signs
Temperature
Pulse
Respiration
Blood Pressure
Anthropmetric Measurements
Closing Comments
25. Assisting with the Primary Physical Examination
Anatomy and Physiology
Primary Care Provider
Physical Examination
Principles of Body Mechanics
Assisting with the Physical Examination
Examination Sequence
Closing Comments
Unit Six: Assisting with Medications / Deborah Proctor
26. Principles of Pharmacology
Government Regulation
Drug Abuse
Drug Names
Approaches to Studying Pharmacology
Drug Interactions with the Body
Factors Affecting Drug Action
Classifications of Drug Actions
Herbal and Alternative Therapies
Closing Comments
27. Pharmacology Math
Drug Labels
Math Basics
Systems of Measurement
Calculating Drug Dosages for Administration
Pediatric Dosages
Closing Comments
28. Administering Medications
Safety in Drug Administration
Drug Forms and Administration
Closing Comments
Unit Seven: Assisting with Medical Specialities / Deborah Proctor
29. Safety and Emergency Practices
Safety in the Healthcare Facility
Disposal of Hazardous Waste
Emergency Preparedness
General Rules for Emergencies
Common Office Emergencies
Closing Comments
30. Assisting in Ophthalmology and Otolaryngology
Examination of the Eye
Examination of the Ear
Examination of the Nose and Throat
Closing Comments
31. Assisting in Dermatology
Anatomy and Physiology
Diseases and Disorders
Dermatologic Procedures
Closing Comments
32. Assisting in Gastroenterology
Anatomy and Physiology
Diseases of the Gastrointestinal System
Characteristics of the GI System
Diseases of the Liver and Gallbladder
The Medical Assistant's Role in the Gastrointestinal Examination
Closing Comments
33. Assisting in Urology and Male Reproduction
Anatomy and Physiology of the Urinary System
Disorders of the Urinary System
Pediatric Urologic Disorders
Anatomy and Physiology of the Male Reproductive System
Disorders of the Male Reproductive Tract
The Medical Assistant's Role in Urologic and Male Reproductive Examinations
Closing Comments
34. Assisting in Obstetrics and Gynecology
Anatomy and Physiology
Contraception
Gynecologic Diseases and Disorders
Pregnancy
Menopause
The Medical Assistant's Role in Gynecologic and Obstetric Procedures
Diagnostic Testing
Closing Comments
35. Assisting in Pediatrics
Normal Growth and Development
Pediatric Diseases and Disorders
Immunizations
The Pediatric Patient
The Medical Assistant's Role in Pediatric Procedures
The Adolescent Patient
Injury Prevention
Child Abuse
Closing Comments
36. Assisting in Orthopedic Medicine
Anatomy and Physiology of the Musculoskeletal System
Musculoskeletal Diseases and Disorders
The Medical Assistant's Role in Assisting with Orthopedic Procedures
Specialized Diagnostic Procedurse in Orthopedics
Radiology
Therapeutic Modalities
Ambulatory Devices
Management of Fractures
Closing Comments
37. Assisting in Neurology and Mental Health
Anatomy and Physiology of the Nervous System
Diseases and Disorders of the Central Nervous System
Diseases of the Peripheral Nervous System
The Medical Assistant's Role in the Neurologic Examination
Diagnostic Testing
Closing Comments
38. Assisting in Endocrinology
Anatomy and Physiology of the Endocrine System
Diseases and Disorders of the Endocrine System
Follow-Up for Patients with Diabetes
Closing Comments
39. Assisting in Pulmonary Medicine
The Respiratory System
Ventilation
Respiratory System Defenses
Major Diseases of the Respiratory System
The Medical Assistant's Role in Pulmonary Procedures
Closing Comments
40. Assisting in Cardiology
Anatomy and Physiology of the Heart
Diseases and Disorders of the Heart
Blood Vessels
Vascular Disorders
Diagnostic Procedures and Treatments
Closing Comments
41. Assisting in Geriatrics
Changes in Anatomy and Physiology
The Medical Assistant's Role in Caring for the Older Patient
Closing Comments
Unit Eight: Diagnostic Procedurs / Deborah Proctor (42), Helen Mills (43), and Martha Garrels
42. Principles of Electrocardiography
The Electrical Conduction System of the Heart
The Electrocardiograph
Performing Electrocardiography
The ECG Strip
Typical ECG Rhythm Abnormalities
Related Cardiac Diagnostic Tests
Closing Comments
43. Assisting with Diagnostic Imaging
Other Diagnostic Radiologic Testing
Basic Radiographic Procedure
Closing Comments
44. Assisting in the Clinical Laboratory
Role of the Clinical Laboratory in Patient Care
Divisions of the Clinical Laboratory
Government Legislation Affecting Clinical Laboratory Testing
Laboratory Safety
Specimen Collection, Processing, and Storage
Laboratory Mathematics and Measurement
Laboratory Equipment
Closing Comments
45. Assisting in the Analysis of Urine
History of the Analysis of Urine
Anatomy and Physiology of the Urinary Tract
Collecting a Urine Specimen
Routine Urinalysis
Urine Toxicology
Adulteration Testing and Chain of Custody
Alcohol Testing
Closing Comments
46. Assisting in Blood Collection
Venipuncture Equipment
Routine Venipuncture
Problem Associated with Venipuncture
Specimen Re-collection
Capilliary Puncture
Pediatric Phlebotomy
Handling the Specimen after Collection
Chain of Custody
Closing Comments
47. Assisting in the Analysis of Blood
Hematology
Hematology in the Physician Office Laboratory (POL)
Hemoglobin
Hematology in the Reference Laboratory
Immunohematology-Blood Bank
Legal and Ethical Issues Related to Blood Transfusions
Blood Chemistry in the Physician Office Laboratory (POL)
Cholesterol Testing
Alanine Aminotransferase (ALT) and Aspartate Aminotransferase (AST) Testing
Thyroid Hormone Testing
Reference Laboratory Chemistry Panels and Single Analyte Testing and Monitoring
Closing Comments
48. Assisting in Microbiology and Immunology
Classification of Microorganisms
Specimen Collection and Transport in the POL
CLIA-Waived Microbiology Tests
CLIA-Waived Immunology Testing
Microbiology Reference Laboratory
Microbiology Culture and Sensitivity Testing
Closing Comments
Unit Nine: Assisting with Surgeries / Deborah Proctor
49. Surigcal Supplies and Instruments
Minor Surgery Room
Surgical Solutions and Medications
Surgical Instruments
Classifications of Surgical Instruments
Specialty Instruments
Care and Handling of Instruments
Drapes, Sutures, and Needles
Closing Comments
50. Surgical Asepsis and Assisting With Surgical Procedures
Sterilization
Surgical Procedures
Assisting with Surgical Procedures
Wound Care
Closing Comments
Unit Ten: Career Development / Brigitte Niedzwiecki and Julie Pepper
51. Career Development and Life Skills
Moving on to the Next Phase of Life
Understanding Personality Traits Important to Employers
Developing Career Objectives
Knowing Personal Needs
Finding a Job
Developing a Resume
Completing Online Profiles and Job Applications
Creating a Career Portfolio
Job Interview
You Got the Job!
Closing Comments
Summary
[GIFT] MED ASST (31-509-1)
Subject
Added Author
Niedzwiecki, Brigitte, author.
Pepper, Julie, author.
Bhattacharya, Payel Madero, author.
Garrels, Marti, author.
Mills, Helen (Nurse), author.
Added Title
Medical assistant
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