The administrative dental assistant / Linda J. Gaylor
Book | 2017 | Fourth edition.
Available at Gateway-Kenosha Campus General Collection (RK 60.5 G2.87 2017)

Additional actions:

see all


Location Call No. Status
Gateway-Kenosha Campus General Collection RK 60.5 G2.87 2017 Available
Show fewer items

More Details

Fourth edition.
306 pages 28 cm.
Includes bibliographical references and index.
Part I: Introduction to the Dental Profession
1. Orientation to the Dental Profession
Introduction -- Your Role as the Administrative Dental Assistant -- Types of Administrative Assistants -- Personal Traits of an Administrative Dental Assistant -- Education -- Members of the Dental Healthcare Team -- Health Insurance Portability and Accountability Act of 1996 -- The HITEACH Act -- The 2013 HIPAA Omnibus Final Rule -- Occupational Safety and Health Administration (OSHA) -- Legal Standards -- Patients' Rights -- Professional Organization
2. Dental Basics
Introduction -- Basic Dental Office Design -- Basic Dental Anatomy -- Numbering Systems -- Charting Methods -- Dental Procedures -- Basic Chairside Dental-Assisting Duties
Part II: Communications Skills: Principles and Practices
3. Communication Skills and Telephone Techniques
Introduction -- Elements of the Communication Process -- Mediums of Communication -- Interpersonal Communication -- Barriers to Effective Communication -- Improving Communication -- Telephone Techniques
4. Written Correspondence and Digital Communication
Introduction -- Letter Writing Style -- Letter Style (Appearance) -- Letter Style (Format) -- Punctuation Styles -- Types of Corresondence Used in Dentistry -- Writing Resources -- Letter Templates -- Digital Communications -- Mail
5. Patient Relations
Introduction -- Psychology: Humanistic Theory -- Practice Branding: Creating a Positive Image -- Problem Solving -- Providing Outstanding Customer Service
6. Dental Healthcare Team Communications
Introduction -- Dental Practice Procedural Manual -- Communications -- Organizational Conflicts -- Staff Meetings
Part III: Managing Dental Office Systems
7. Computerized Dental Practice
Introduction -- Basic Systems -- Selecting a Practice Management System -- Funcations to Consider when Selecting a Software Package -- Basic Operation of a Software Package -- Roles of the Administrative Dental Assistant -- Daily Procedures with a Computerized System
8. Patient Clinical Records
Introduction -- Electronic Clinical Records -- Components of the Clinical Record -- Collecting Information
9. Information Management
Introduction -- Filing Methods -- Types of Information -- Filing Equipment for a Paper System -- Filing Supplies -- Preparing the Paper Clinical Record -- Preparing Business Documents for Filing -- Preparing Paper Documents for Filing
10. Dental Patient Scheduling
Introduction -- Mechanics of Scheduling -- The Art of Scheduling -- Making Appointments -- Time-Saving Functions
11. Recall Systems
Introduction -- Classification of Recalls -- Methods for Recalling Patients
12. Inventory Management
Introduction -- Establishing an Inventory Management Systems -- Types of Supplies, Products, and Equipment -- Selecting and Ordering Supplies, Products, and Equipment -- Occupational Safety and Health Administration
13. Office Equipment
Introduction -- Electronic Business Equipment -- Telecommunication -- Intraoffice Communications -- Office Machines -- Business Office Environment
Part IV: Managing Dental Office Finances
14. Financial Arrangement and Collection Procedures
Introduction -- Designing a Financial Policy -- Financial Policies -- Managing Accounts Receivable
15. Dental Insurance Processing
Introduction -- Types of Dental Insurance -- Other Types of Insurance Coverage -- Insurance Claims Processing -- Insurance Payments -- Insurance Tracking Systems -- Completing a Dental Claim Form -- Insurance Coding -- Fraudulent Insurance Billings
16. Bookkeeping Procedures: Accounts Paybale
Introduction -- Organizing an Accounts Payable Systems -- Verification of Expenditures -- Check Writing -- Reconciling a Bank Statement -- Payrool
17. Bookkeeping Procedures: Accounts Receivable
Introduction -- Components of Financial Records Organization -- Billing -- Daily Routine for Managing Patient Transactions -- Reports
Part V: Managing Your Career
18. Employment Strategies
Introduction -- Career Opportunities for Administrative Dental Assistants -- Steps for Developing Employment Strategies -- Leaving a Job
50.00 DENT ASST (31-508-1)
Other Sources:
View in classic catalog View MARC display
Back to top