xxi, 133 pages : illustrations ; 24 cm
Includes bibliographical references and index.
Introduction: Why don't we say what we mean?
Ch.1 Tell it like it is
Ch.2 Silence: Loud and clear
Ch.3 Is honesty always best?
Ch.4 Sense and sensitivity
Ch.5 His fault/Her fault: It started in Eden
Ch.6 Whining and wheeling
Ch.7 Breaking bad news
Ch.8 Signs and signals
Ch.9 Say less and mean more
Ch.10 Words on the web
Conclusion: Make it count
Most of us claim to value honesty and openness in communication, but we often settle for insincerity and ambiguity. We valiantly try to say what we mean, all the while using words, attitudes, and expressions that sabotage the real message. Results can be frustrating, or even devastating. A recent workplace report claims that 25 percent of the business sector experience communication problems on the job. The actual percentage is probably much higher. Most large companies recruiting and hiring employees are looking for effective communication as one of the top three skills, in addition to being a team player and having job expertise. Knowing what to say, as well as how and when to say it, are critical factors in communicating about important issues. Finding the courage to give an honest response can give you a bad case of nerves or insomnia. Yet, keeping quiet or minimizing a message can potetially be as problematic. In romantic relationships, avoiding sensitive topics may seem like the right thing to do. But chance are women are lighting the fuse to a cache of fireworks that's bound to explode sooner or later, ruining any chance of a truly meaningful relationship. Frank and focused discussion can build positive interactions and mutually respectful relationships.
26.00 SOC SCI (99-SSC-9) SOC SERV (10-520-3)