Facilitating with ease! : core skills for facilitators, team leaders and members, managers, consultants, and trainers / Ingrid Bens
Book | Jossey-Bass | 2012 | 3rd ed., new and rev.
Available at Gateway-Kenosha Campus General Collection (HD 66 B4.45 2012)

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3rd ed., new and rev.
x, 237 pages : illustrations ; 28 cm.
Includes bibliographical references.
Ch.1 Understanding facilitation
What is facilitation? -- What does a facilitator do? -- What do facilitators believe? -- What are typical facilitator assignments? -- Differentiating between process and content -- Facilitation tools -- Core practices overview -- What does neutral mean? -- How assertive can a facilitator be? -- The language of facilitation -- Conversation structures -- Starting a facilitation -- Ending a facilitation -- Effective note taking -- The rules of wording -- Managing the flip chart -- Focus on questioning -- Best and worst facilitator practices -- Facilitator behaviors and startegies -- Core practices observation sheet -- Process flow observation sheet -- Facilitation skill levels -- Facilitation skills self-assessment
Ch.2 Who can facilitate
When to use an internal facilitator -- When to use an external facilitator -- When leaders facilitate -- Facilitation strategies for leaders -- Best and worst facilitation practices for leaders -- Facilitation as a leadership style -- Additional role challenges
Ch.3 Faciliation statges
1. Assesment and design -- 2. Feedback and refinement -- 3. Final preparation -- 4. Starting a facilitation -- 5. During a facilitation -- 6. Ending a facilitation -- 7. Following up on a facilitation -- Seeking feedback on your facilitation
Ch.4 Knowing your participants
Conducting an assessment -- Group assessment survey -- Understanding team stages -- Forming - The honeymoon stage -- Storming - The potential death of the team -- Norming - The turning point -- Performing - the ultimate team growth stage -- Adjourning - the final stage -- Facilitation strategies chart -- Team effectiveness survey
Ch.5 Creating participation
Creating the conditions for full participation -- Removing the blocks to participation -- High-participation techniques -- Group participation survey -- Encouraging effective meeting behaviors -- Group behaviors handout -- Observing group behaviors in action -- Peer review instructions -- Peer review worksheet
Ch.6 Effective decision-making behaviors
Symptoms, causes, and cures of poor decisions -- Decisions effectiveness survey
Ch.7 Facilitating conflict
Comparing arguments and debates -- Steps in managing conflict -- The five conflict options: Pros and cons -- Conflict mangement norms -- Giving and receiving feedback -- Making interventions -- Wording an intervention -- Dealing with resistance -- The right approach -- Common conflict dilemmas -- The facilitative conflict mangement process -- Interpersonal conflict worksheet -- Group conflict checklist -- Conflict observation sheet -- Conflict effectiveness survey
Ch.8 Meeting management
Meetings that work -- Our meeting are terrible! -- The fundamentals of meeting management -- Sample process check survey -- Sample exit survey -- Meeting effectiveness survey -- Facilitating virtual meetings
Ch.9 Process tools for facilitators
Visioning -- Sequential questioning -- S.W.O.T -- S.O.A.R -- Facilitative listening -- Appreciative review -- Brainstorming -- Affinity diagrams -- Gap analysis -- Needs and offers dialogue -- Force-field analysis -- Root-cause analysis -- The five whys -- Gallery walk -- Multi-voting -- Decision grids -- Constructive controversy -- Exit surveys -- Survey feedback -- Systematic problem solving -- Systemic problem solving worksheets -- Troubleshooting -- Troubleshooting worksheet
Ch.10 Process design
Introduction to the sample agendas -- Sample design 1 - creating a mission statement and objectives -- Sample design 2 - work planning, roles, and responsibilities -- Sample design 3 - Priority setting/cutback planning -- Sample design 4 - Inter-group negotiation -- Sample design 5 - Finding and solving problems -- Sample design 6 - Core program development -- Sample design 7 - Survey feedback/issue census -- Sample design 8 - New leader integration -- Sample design 9 - Transition planning -- Sample design 10 - Process improvement -- Sample design 11 - Project retrospective -- Sample design 12 - Team adjournment -- Session planning worksheet
Since the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the "go-to" reference for anyone who wants to become skilled in the art of facilitation. This thoroughly revised and updated third edition includes easy-to-follow instructions, techniques, and hands-on tools. 'Facilitating with Ease!' offers the basics on running productive meetings with confidence and includes the information needed to train others to become skilled facilitators as well. Filled with dozens of exercises, surveys, and checklists that can be used to transform anyone into an effective facilitator, this revised editioncovers new topics such as: Why and when leaders should facilitate and how to manage neutrality. Diversity, globalization, new technologies, and employee engagement. When leaders should facilitate and when others should do it. Sharing facilitation with others. This new edition also includes meeting design template, surveys, and questionnaires.
[GIFT] BUS ED GEN (99-BEG-9) BUS MGMT (10-102-3)
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