Reference and information services : an introduction / Kay Ann Cassell and Uma Hiremath
Book | 2013 | Third edition.
Available at Gateway-Racine Campus Workroom Reserve (Z 711 C3.55 2013)

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Gateway-Racine Campus Workroom Reserve Z 711 C3.55 2013 Available
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Third edition.
xvii, 510 pages : illustrations ; 23 cm
Includes bibliographical references (pages 473-489) and indexes.
Part I: Fundamental concepts
Ch.1 Introduction to reference and information services
Ch.2 Determining the question: In-person, telephone, and virtual reference interviews
Ch.3 Finding the answer: Basic search techniques
Part II: Introduction to major reference sources
Ch.4 Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks - bibliographic resources
Ch.5 Answering questions about anything and everything - encyclopedias
Ch.6 Answering questions that require handy facts - ready reference sources
Ch.7 Answering question about words - dictionaries, concordances, and manuals
Ch.8 Answering questions about events and issues, past and present - databases (and indexes)
Ch.9 Answering questions about health, law, and business - special guidelines and sources
Ch.10 Answering question about geography, countries, and travel - atlases, gaxetteers, maps, geographic information systems, and travel guides
Ch.11 Answering questions about the lives of people - biographical information sources
Ch.12 Ansering questions about government and related issues - government information sources
Part III: Special topics in reference and information work
Ch.13 When and how to use the internet as a reference tool
Ch.14 Readers' advisory services / Cindy Orr
Ch.15 Reference sources and services for children and young adults / Meghan Harper
Ch.16 Information literacy in the reference department
Part IV: Developing and managing reference collections and services
Ch.17 Selecting and evaluating reference materials
Ch.18 Ethics in reference / Angela Exklund
Ch.19 Managing reference departments
Ch.20 Assessing and improving reference services
Ch.21 Reference 2.0
Ch.22 The future of information service
51.00 PRF (99-PRF-9)
Added Author
Hiremath, Uma.
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