xiv, 239 pages ; 23 cm
Includes bibliographical references and index.
Section I: Greet
Part I: Establishing rapport
Ch.1 What's in your name? A lot!
Ch.2 The name game: And you are...?
Ch.3 Impressive introductions
Ch.4 I'd like you to meet...er...um...
Ch.5 Sorry, mom: Do talk to strangers
Ch.6 Kissing colleagues: Is it ever okay?
Ch.7 The thumb joint connets to the...thumb joint
Ch.8 But...Ihave more questions about the handshake
Ch.9 Business cards in social media world
Ch.10 Small talk, big talk, and everything in between
Ch.11 Go ahead - meet new -people
Ch.12 Opening lines...in the air and elsewhere
Ch.13 Help! I'm in a conversation and I can't get out!
Ch.14 Dodging too-personal conversations
Ch.15 Political discussions to avoid at work
Ch.16 Thank you...no, thank you
Ch.17 Thank you notes do matter
Ch.18 Refined regifting rules...really!
Ch.19 Love me...love me not! Office romance restrictions
Ch.20 Starbucks is my office! Working remotely
Ch.21 Allow me...no, allow me: "Helping etiquette" guidelines
Part 2: Maintaining a professional image
Ch.22 Body language: What your posture projects
Ch.23 If crossing your legs turns woman into ladies, what does it do to Matt Lauer?
Ch.24 Your hands are talking, but what are they saying?
Ch.25 Face-off: Don't discount your facial expression
Ch.26 Speak up! We can't hear you
Ch.27 The do-not say list
Ch.28 Why I think you should avoid "I think"
Ch.29 Is your diction affecting your professional image?
Ch.30 I'm sorry, I can't apologize
Ch.31 Do you talk too much? Let me count the ways!
Ch.32 Be direct! You're more likely to get what you want
Ch.33 What to do if you are interrupted
Ch.34 Are you really going to wear that?
Ch.35 Just the FACS, Madam: Business clothing essentials
Ch.36 Accessories are also part of your work look
Ch.37 More questions and answers about business dress
Ch.38 How to dress for a promotion
Ch.39 Button that skirt and cover that thigh
Ch.40 Chipped green nail polish and other grooming mistakes
Ch.41 What do 33 miners and your shoes have in common?
Ch.42 Another clothing milestone: Have panty hose disappeared from the workplace?
Ch.43 Place settings: The secret language of dining
Ch.44 So many errors, so little time to make them
Ch.45 Don't kill your career with your fork
Ch.46 Avoiding the seven deadly sins of dining
Ch.47 Be my guest: Dinner in three acts
Ch.48 I'm not eating that! Business meals and dietary concerns
Ch.49 Treat the wait staff with respect
Ch.50 Solving the invitation dilemma: Kindergarten rules
Ch.51 The power of going to lunch
Ch.52 Wine tales: Don't wave your hand over the glass
Ch.53 But you had lobster, and I only had chicken...
Ch.54 A table for one? Yes, you can!
Ch.55 Are there any manners for a food fight?
Ch.56 Lots of dining questions...no shortage of answers
Ch.57 Champagne, your career, and the holiday party
Ch.58 I'm too embarassed to go alone
Ch.59 Etiquette niceties when visiting others
Section III: Tweet
Ch.60 Man, that's rude! Five don'ts for all phones
Ch.61 Man, that's really rude!: Tips for cell phone users only
Ch.62 Have a normal ring, please!
Ch.63 Don't ruin ur career: Texting guidelines
Ch.64 Is anyone listening to voice mail?
Ch.65 The etiquette of talking to your phone
Ch.66 Are Facebook...Twitter...any social media necessary?
Ch.67 Costly mistakes with Tweets, posts, and requests
Ch.68 The big three: Where do you want to be?
Ch.69 Has social media taken over your professional life?
Ch.70 A blog about blogs
Ch.71 Social-media guidelines for photographs
Ch.72 Almost as good as the real thing : Skype
Ch.73 Email etiquette 1: Avoid saying or doing the wrong thing
Ch.74 Email etiquette 2: Still puzzling after all these years
Ch.75 Are you putting yourself down as you write?
Ch.76 Three tips for writing email in today's casual workplace
Ch.77 Doing the write thing: Always look for one
Ch.78 Writing for an international audience? Vive la difference!
Section IV: Career
Ch.79 The workers' seven deadly sins can kill your career
Ch.80 How open are you to feedback?
Ch.81 Don't put yourself down: Accept compliments
Ch.82 Toot your own horn
Ch.83 The importance of role models, mentors, and networks
Ch.84 Become a mentor: It's a two-way street!
Ch.85 Internship tips for my son...and others
Ch.86 Moving on? The etiquette for leaving a job
Ch.87 Just do it! Job-hunting tips
Ch.88 Are you making rookie job-hunting mistakes?
Ch.89 I got the interview: Now what?
Ch.90 Dressign for an interview: Do you look the part?
Ch.91 Talking your way to success: Presentation tips
Ch.92 Three things not to say in a presentation
Ch.93 Dread presentations? Let's change that!
Ch.94 Difficult audience? Try these suggestions
Ch.95 Help! Someone is sleeping during my talk!
Ch.96 Don't present like, you know, um, a young person
Ch.97 It may be funny, but it's not assertive
Ch.98 Assert yourself: Learn to speak up at meetings
Ch.99 Ending the never-ending discussion
Ch.100 Smart tips when traveling for business
Ch.101 I accept your quirks because you accept mine
Whether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. 'The Essentials of Business Etiquette' gives you 101 critical tips for improving behavior in any business situation--all delivered in a quick, no-nonsense format.
15.00 BUS ED GEN (99-BEG-9) BUS MGMT (10-102-3)