xi, 259 p. : ill. ; 24 cm.
Includes bibliographical references (p. 251-254) and index.
Ch.1. Cultural intelligence (CQ) : an overview
Ch.2. CQ megaskill : understanding my cultural identity
Ch.3. CQ megaskill : checking cultural lenses
Ch.4. CQ megaskill : global consciousness
Ch.5. CQ megaskill : shifting perspectives
Ch.6. CQ megaskill : intercultural communication
Ch.7. CQ megaskill : managing cross-cultural conflict
Ch.8. CQ megaskill : multicultural teaming
Ch.9. CQ megaskill : dealing with bias
Ch.10. CQ megaskill : understanding the dynamics of power
This engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effectively (i.e. global consciousness, teamwork, conflict management, shifting perspectives). The focus of the courses this book best suits range from general (i.e. cultural diversity, human relations, freshman seminar/orientation, counseling, communications, sociology, psychology, business, health and human services, theology, education, management) to more specific (hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing diversity, teaching diverse populations). BUilding CQ has been used successfully in workforce training programs, faculty and staff development activities and programs, and “mini-courses” or workshops dealing with professional development. Because of its readability and self-directed learning approach, ideal for online courses.
19.00 SOC SCI (99-SSC-9)
Bucher, Patricia L.